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AI/ML
AI-Powered Customer Support Assistant
Retrieval-augmented assistant that answers customer questions using your docs and policies.
SaaS Client (NDA)·8 weeks
PythonOpenAI APIVector DBRedis
Challenge
Support volume grew faster than the team could hire.
Solution
We built a grounded assistant with human handoff, analytics, and feedback loops.
Features
- Document ingestion and embeddings
- Guardrails and escalation
- Admin review dashboard
Results
72%
First-contact resolution
-40%
Avg. response time